Question 1

How do I register a Coinback account?

Accepted Answer

Visit the Register page and fill in your Pakistani mobile number, email address, and a strong password. Step two asks for your full name, date of birth, and city. Once you accept the Terms and Conditions and confirm you are 18 or older, click Create My Account. A verification code is sent to your mobile number – enter it to activate the account. The whole process takes under three minutes on most phones.

Question 2

Can I have more than one Coinback account?

Accepted Answer

No. Each player is allowed one Coinback account only. Duplicate accounts are detected automatically during identity verification and during withdrawal processing. If a duplicate is found, both accounts may be suspended and any balances frozen pending investigation. If you accidentally created a second account, contact support@coinback.bet immediately to have it merged or closed without penalty.

Question 3

I forgot my password – how do I reset it?

Accepted Answer

On the Login page, click the "Forgot password?" link. Enter your registered Pakistani mobile number or email address. A one-time reset code will be sent to your mobile. Enter the code, set a new password, and log in normally. If you no longer have access to the registered mobile number, email support@coinback.bet with your full name, account email, and CNIC number so the team can verify your identity and reset the account manually.

Question 4

How do I update my phone number or email on Coinback?

Accepted Answer

Log in and go to Settings → Account Details. You can update your email address directly from there. Changing your registered mobile number requires identity verification first – email support@coinback.bet from your current registered email with your CNIC number. The support team will verify the change within 24 hours to protect against unauthorised number changes.

Question 5

When and how does Coinback verify my identity?

Accepted Answer

Coinback verifies identity before processing large withdrawals and as part of routine account security reviews. When prompted, you will be asked to submit a clear photo or scan of your CNIC (both sides) and a selfie. Verification is processed within 24 hours on business days. Documents submitted correctly the first time are almost always approved within the same day. Coinback does not share your CNIC data with third parties – it is used exclusively for identity confirmation.

Question 6

How do I deposit money on Coinback?

Accepted Answer

Log in to your account and go to Deposit and Withdrawal. Select your preferred payment method – Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard. Enter the amount in PKR and follow the on-screen instructions. Easypaisa and JazzCash deposits post to your Coinback balance instantly. Bank IBFT typically takes 15–45 minutes depending on your bank.

Question 7

What is the minimum deposit amount on Coinback?

Accepted Answer

The minimum deposit on Coinback is Rs 100 for Easypaisa and JazzCash. For bank IBFT the minimum is Rs 500 due to bank processing minimums. Visa/Mastercard and digital wallet minimums are Rs 200. There is no maximum deposit limit for standard accounts, though very large single deposits may trigger an automated review as part of account security procedures.

Question 8

My deposit is not showing in my balance – what should I do?

Accepted Answer

First, check your transaction history in Settings → Transactions to see if the deposit is showing as pending. If the payment was deducted from your Easypaisa or JazzCash wallet but has not posted to Coinback after 30 minutes, contact support@coinback.bet with your transaction ID or screenshot from your wallet app. The team resolves most missing deposit cases within 2 hours once you provide the transaction reference.

Question 9

Does Coinback charge any fees for deposits?

Accepted Answer

Coinback does not charge any deposit fees from its side. The full amount you send is credited to your account. Your bank or mobile wallet provider may apply their own transaction charges – for example, Easypaisa charges a small transfer fee on wallet-to-wallet payments. Those charges are deducted by the payment provider before the funds reach Coinback, so your deposit amount should account for any provider fees if you want a specific round-number balance.

Question 10

How do I withdraw my winnings from Coinback?

Accepted Answer

Go to Deposit and Withdrawal, select Withdrawal, enter the amount in PKR, and choose your withdrawal method. Easypaisa and JazzCash withdrawals are processed within 1–2 hours. Bank IBFT withdrawals take 1–3 business days depending on your bank. The withdrawal must be sent to a payment method registered in your name – Coinback does not send withdrawals to third-party accounts.

Question 11

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal on Coinback is Rs 500 for Easypaisa and JazzCash. For bank IBFT the minimum is Rs 1,000. There is no processing fee deducted by Coinback on standard withdrawals. Winnings from bonus play may be subject to wagering requirements before they become withdrawable – check your bonus status in your account before requesting a withdrawal if you have active bonus funds.

Question 12

My withdrawal has been pending for several hours – what is happening?

Accepted Answer

Most Easypaisa and JazzCash withdrawals complete within two hours. A few reasons a withdrawal might take longer: your account has not yet completed identity verification; the withdrawal amount exceeds your current daily limit; or the withdrawal was flagged for a routine security review. If more than four hours have passed for a mobile wallet withdrawal or more than three business days for IBFT, contact support@coinback.bet with your withdrawal reference number.

Question 13

Can I cancel a withdrawal request after submitting it?

Accepted Answer

Withdrawals that are still showing as Pending in your transaction history can be cancelled from the withdrawal screen – the funds are returned to your Coinback balance immediately. Once a withdrawal has moved to Processing or Completed status, it cannot be reversed. If you cancel a withdrawal and your funds are not back in your account within 30 minutes, contact support.

Question 14

How does the Coinback welcome bonus work?

Accepted Answer

When you register a new account and make your first qualifying deposit, the welcome bonus is applied automatically to your bonus balance – no code needed. The bonus amount and match percentage are shown on the promotions section of the site. Bonus funds have a wagering requirement that must be met before they can be converted to withdrawable real PKR. Your specific wagering requirement, progress, and deadline are all visible in your account under Bonuses.

Question 15

What does "wagering requirement" mean exactly?

Accepted Answer

A wagering requirement is a multiple of the bonus amount that you need to bet before the bonus converts to withdrawable real money. For example, if you receive Rs 1,000 as a bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 using bonus funds before that Rs 1,000 can be withdrawn. Every bet reduces the remaining wagering requirement. The progress counter updates in real time in your account. Not all game types contribute equally – slots typically contribute 100%, while some table games contribute a lower percentage.

Question 16

My bonus has disappeared or expired – what happened?

Accepted Answer

Bonuses have an expiry date – if the wagering requirement is not completed within the time allowed, the bonus and any winnings from it are forfeited automatically. You can check the expiry date of your active bonus at any time in your account under Bonuses. If a bonus has disappeared before its expiry date and you believe this is an error, contact support@coinback.bet with your account details and the support team will investigate within 24 hours.

Question 17

How does the Coinback referral programme work?

Accepted Answer

After registration, your account has a unique referral link and code in the Refer a Friend section. When a friend uses your link to register and makes their first qualifying deposit, you earn a PKR bonus. There is no limit to how many people you can refer or how much you can earn through the programme. Your referral earnings are added to your real money balance – not bonus balance – and are fully withdrawable. Full commission structure and terms are on the Refer a Friend page.

Question 18

How does the crash game work on Coinback?

Accepted Answer

In Coinback's crash games, a multiplier starts at 1.00x and climbs continuously. Before each round begins, you place a bet in PKR and optionally set an auto-cashout multiplier. If you cash out before the multiplier crashes, your bet is multiplied by whatever the multiplier was at the moment you cashed out. If you do not cash out before the crash point, you lose your bet. The crash point is determined by a provably fair algorithm before the round begins – it cannot be influenced by players or the house after the round starts.

Question 19

What does RTP mean, and where can I find it for slot games?

Accepted Answer

RTP stands for Return to Player – it is the percentage of all money bet on a slot that is returned to players as winnings over a very large number of spins. An RTP of 96% means that on average, for every Rs 100 wagered, Rs 96 is paid back in winnings over the long run. A single session can vary wildly from the RTP. On Coinback, the RTP for every slot game is published in the game information panel – tap the information icon before or during a game to see it.

Question 20

How do Ludo games work on Coinback – is it real PKR?

Accepted Answer

Yes – Coinback's Ludo section lets you play the classic board game with real PKR stakes. You can enter head-to-head games against other players, or join scheduled tournaments with prize pools. To enter a game, go to Ludo Games, select your preferred format, and pay the entry fee from your PKR balance. If you win, the prize is credited instantly to your real money balance and is fully withdrawable. Ludo on Coinback uses standard rules with no house-modified dice odds.

Question 21

What live casino games are available on Coinback?

Accepted Answer

Coinback's Online Casino section includes live dealer baccarat, multiple roulette variants including European and Lightning Roulette, Teen Patti, Andar Bahar, and blackjack. All tables are HD streamed with real dealers in real time. Minimum bets are set low to suit Pakistani players – most tables accept bets from Rs 50. Tables are open 24 hours with no scheduled downtime.

Question 22

What football leagues and events can I bet on at Coinback?

Accepted Answer

Coinback covers English Premier League, La Liga, Bundesliga, Serie A, UEFA Champions League, UEFA Europa League, FIFA World Cup qualifiers, and international friendlies. For cricket, PSL, ICC T20 World Cup, Pakistan vs touring sides, and major IPL fixtures are all included. The full list of live markets is visible in the Football Betting section after you log in. New leagues and tournaments are added throughout the year.

Question 23

What is Cash Out and how does it work on Coinback?

Accepted Answer

Cash Out lets you settle a bet before the event finishes. The amount offered for cash out changes in real time based on current odds and your original stake. If your team is winning and you are not confident it will hold on, you can cash out for a guaranteed profit less than the full payout. If your bet is going against you, cashing out lets you recover part of your stake rather than losing it all. Cash Out is available on selected live markets – look for the "Cash Out" button next to eligible bets in your active bets panel.

Question 24

My winning bet has not been settled after the match ended – why?

Accepted Answer

Most bets settle within 30 minutes of the final whistle. Delays can occur when official match statistics are not yet confirmed by the data provider – this sometimes happens in PSL night matches that end late, or in international fixtures where result confirmation takes time. If a bet remains unsettled 2 hours after the match result is confirmed publicly, contact support@coinback.bet with your bet reference number for manual settlement.

Question 25

How do I enable two-factor authentication (2FA) on Coinback?

Accepted Answer

Log in to your account, go to Settings → Security, and toggle on Two-Factor Authentication. A verification code will be sent to your registered Pakistani mobile number each time you log in from a new device or browser. 2FA is strongly recommended – it means that even if someone gets hold of your password, they still cannot access your account without your phone.

Question 26

I think my Coinback account has been accessed by someone else – what do I do?

Accepted Answer

Change your password immediately from Settings → Security. Then email support@coinback.bet with the subject line "Account Security Issue" and include your registered mobile number and a description of what you noticed. The support team will lock the account for investigation, review all recent login IP addresses, and take appropriate action. Do not delay – if unauthorised transactions are suspected, report them immediately as funds moved to external wallets cannot always be recovered once processed.

Question 27

Is Coinback safe? How is my data protected?

Accepted Answer

All connections to Coinback are encrypted using 256-bit SSL. Passwords are stored as cryptographic hashes – not plain text – so they cannot be read even internally. Your CNIC and identity documents are used only for verification purposes and are not shared with third parties. Player financial data is handled separately from game data and access is restricted to authorised personnel only. Full details are in the Privacy Policy.

Question 28

How do I set a deposit limit on Coinback?

Accepted Answer

Go to Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly deposit maximum. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they activate – this delay is intentional to protect you if you are considering raising limits during a losing session. Full details are on the Responsible Gaming page.

Question 29

How do I self-exclude from Coinback?

Accepted Answer

You can request self-exclusion from Settings → Responsible Gaming → Self-Exclusion, or by emailing support@coinback.bet. Choose a period from 30 days to permanent exclusion. Once activated, your account is locked and cannot be reopened before the period ends. Any real PKR balance will be returned to your registered payment method within 48 hours. Coinback will not contact you with retention offers during an active self-exclusion.

Question 30

What is the minimum age to play on Coinback?

Accepted Answer

You must be 18 years of age or older to register and play on Coinback. Age is verified at registration using your date of birth and, for larger withdrawals, via CNIC verification. If Coinback discovers that a player under 18 has registered, the account will be closed immediately, all winnings will be voided, and any deposited funds returned to the original payment source. If you are concerned that a minor is using a Coinback account, contact support@coinback.bet immediately.

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